Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Technical Issues:
If you experience technical problems that prevent you from accessing or properly using the purchased product, and the issue cannot be resolved through troubleshooting, a refund may be requested. - Incorrect Product Delivery:
If the product you received differs significantly from the description or is not what was purchased, a refund may be granted. - Defective Files:
If the digital product is incomplete, corrupted, or defective, and we are unable to provide a replacement, we will issue a refund.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of Mind:
Once a digital product has been purchased and downloaded, we do not offer refunds for a change of mind. - Misunderstanding of Product Features:
Refunds will not be granted if the product was purchased due to a misunderstanding of its content or features. All product descriptions are clearly stated on the website. - Unauthorized Use or Distribution:
If the product has been downloaded, shared, or used in a manner not intended by our policy, the purchase is considered final.
Refund Request Process
To request a refund, please follow these steps:
- Provide Proof of Purchase:
Submit your order number or transaction ID to verify the purchase. - Explain the Issue:
Provide a detailed description of the problem you’re experiencing, including any error messages, screenshots, or other relevant information.
Resolution Timeline
Refund requests will typically be reviewed and processed within 5–7 business days. If approved, refunds will be issued to the original payment method. Please note that the processing time may vary depending on the payment provider.